Our story so far | ZEOS · Europe, unlocked.

We started with 15 years under our belt.

15 years operating across 25 countries taught Zalando many things. Europe is complex. One market on paper. Many unique markets in practice.

Over the years, Zalando developed a proprietary technology stack, built a logistics infrastructure, and amassed unrivaled expertise to unlock Europe’s potential. All tailored to fashion and lifestyle. It powered Zalando’s growth as a retailer and opened up new possibilities for brands who onboarded on Zalando’s direct-to-consumer platform.

ZEOS was built on this experience.

A whole new way to tap into Europe

ZEOS created a whole new way for everyone to tap into Europe’s potential.

We opened up Zalando’s fulfillment capabilities: handling orders not only from Zalando but from a multitude of the most relevant European fashion & lifestyle sales channels via one stock pool.

AW23 Keymotive online Astronaut f HR (1)

We opened up Zalando’s Ecosystem

We opened up Zalando’s ecosystem, allowing brands and retailers to connect to key European marketplaces and carriers with one single integration.

Now, we’re thinking even bigger.

An operating system for fashion & lifestyle

We’re building an operating system to revolutionize how fashion & lifestyle operates online – across logistics, software, and services. Just as cloud computing transformed data storage and the tech industry as a whole, our goal is to share Zalando’s pan-European logistics network and power it with cutting-edge technology. Enabling brands and retailers to unlock Europe, manage their multi-channel business in one place, and reach their full profitability potential. One e-commerce integration. One logistics network. One control panel.

Two visionaries come together.

Tradebyte is on board to make the ZEOS vision a reality. Our pioneering partnership forms the cornerstone of our software strategy. For 15 years, Tradebyte has been delivering smooth multi-channel business across the continent. They know fashion. They know Europe. They know data. They’re the perfect partners for our bold vision. Together, we aim to build a seamless connection between integration, logistics, and end-to-end e-commerce insights.

Imagine everything in one.

We’re developing something ambitious: one control panel. Visualize your full multi-channel e-commerce journey. Clearly see how products perform everywhere they're sold. Anticipate shifts in demand with tailored forecasting. Link sales decisions with smart inventory management, minimizing returns across the board. Get personalized advice on how to maximize the available insights into your product journey to achieve your goals. Control every aspect of your business. We’re here to reimagine how fashion & lifestyle operates online. Imagine the possibilities.

Meet the team that make it happen

Jan is a true Zalando veteran, with 9 years in the company under his belt. Jan joined Zalando to build out its logistics capabilities and is now leading ZEOS to productize Zalando's infrastructure, software, and expertise.

The European market presents an exciting opportunity for fashion & lifestyle brands and retailers. At the same time, it’s very difficult to navigate, with rising consumer expectations, and the increasing importance of multi-brand platforms, which adds more fragmentation and complexity to their commerce journey. With ZEOS, we embrace a vision of unlocking Europe’s full potential, and giving fashion & lifestyle players tools to manage their multi-channel sales in one place

Jan BartelsSenior Vice President

With a background working for fast-growing SaaS companies, including Salesforce and Coupa, Emmanuel sets out to drive rapid, constant and sustainable commercial growth at ZEOS. In his current role, he leads the global Sales and Account, Marketing and Strategic Partnership teams.

The European fashion e-commerce landscape is both diverse and fragmented. Paired with the growth of DTC as a business model, logistics has become a growing pain point. With ZEOS Fulfillment, we want to change this. Manage your multi-channel business from one stock pool, so you never miss a sale, and maximize your profitability.

Emmanuel LebotHead of Commercial

Karyn has over 20 years of retail and leadership experience, built during her tenure at Accenture, Nordstrom, and the past 2 years at Zalando. At ZEOS, she leads product teams dedicated to B2B platform strategy, with a focus on the multi-channel user interfaces, and enabling fulfillment across diverse marketplaces and regions.

At ZEOS we are focused on building a platform that delivers a seamless, user-centric experience, empowering our customers with insights to steer their business across all of our services.

Karyn NehrbasDirector of Product, Platform and Partner Experience

With 20 years of experience in product management, operations, strategy, customer growth, and business transformation in Logistics and Supply Chain, she joined the B2B product team in 2023 as a director, focusing on data science-based, algorithmic solutions to improve the efficiency of ZEOS Fulfillment, ensure partner's growth and maximize their experience.

At ZEOS, we strive for data science-based innovation. With our partner-centric mindset, we aim to provide smart solutions to support our partners in steering their business. Our goal is to enable fast growth and ensure flexibility that supports different business models.

Karolina KozlowskaProduct Director, Fulfillment and Operations

With Zalando since 2013, Tino has started in the Tech Logistics department and is responsible for creating a proprietary warehouse management system tailored to fashion & lifestyle. In 2021, he took over the responsibility as Director of Engineering.

I joined the company exactly at the moment when we opened the first Zalando-operated warehouse and it has been an incredible journey to see how we can support brands and retailers with our logistics solutions, now even beyond the Zalando platform.

Tino NaphtaliDirector of Engineering

After heading the Innovation & Development department at PostNord, Martin joined Zalando as Director of Digital Solutions to oversee three growth products: Zalando Shipping Solutions, Zalando Return Solutions, and Zalando Premium Logistics, an in-house carrier.

Firstly, we help existing Zalando partners to increase their customer experience on the platform. But we also extend the capabilities we have already developed beyond the Zalando platform. It's exciting to be able to create new opportunities in the field of logistics.

Martin EspmarkDirector of Digital Solutions

With previous experience from Accenture, PostNord, and H&M, Fredrik joined Zalando a year ago to lead strategy, analytics and pricing for our logistics unit.

With ZEOS, we help brands and retailers to provide a customer-oriented multi-channel experience. In the teams I work in, we strive to improve the value we create for our partners as well as to offer market-leading solutions in the years to come.

Fredrik HansenHead of Strategy, Analytics & Pricing

Remko is leading Portfolio, Program & Project Management teams, supporting ZEOS's ambition to become an operating system for fashion & lifestyle. He has been with Zalando since 2011.

It is exciting to test solutions that help partners succeed in e-commerce, while constantly innovating. I had the pleasure of building logistics platform businesses from scratch, starting with Zalando Fulfillment Solutions, through Zalando Premium Logistics, and recently our multi-channel fulfillment offering.

Remko BakkerHead of Program Management

Through multifunctional managerial positions, Susanne has built profound knowledge in Business Operation and development. Today, she is leading ZEOS’ Portfolio, Program & Project Management teams, and stearing the topic of organizational change management, supporting ZEOS's ambition to become an operating system for fashion & lifestyle.

It is exciting to test solutions that help partners succeed in e-commerce, while constantly innovating. Our multi-channel solution ZEOS Fulfillment is a prime example of that. A cutting-edge solution that has the potential to create a win-win-win for merchants, customers and marketplaces.

Susanne HoerlinHead of Program Management and Business Steering

Frida joined ZEOS in 2023, with an M.Sc. in Industrial Engineering & Management and 24 years of experience across numerous leading positions within Logistics and Sales, both in the 3PL and Automotive industries. She now focuses on driving a seamless integration experience for our partners, boosting their logistics performance and optimizing our network efficiency.

With ZEOS Fulfillment, our clients can successfully enter new markets and channels, secure flexible logistics capacity and optimize their inventory across the board. Our logistics solution is tailored to the fashion and lifestyle industry, and is designed to deliver a reliable, locally relevant end-customer experience, turning a one-time shopper into a loyal advocate.

Frida SandstroemHead of Operations & Process Engineering

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